'Ben went beyond my expectations'When Nolwen Rivet bought a flat in Forest Hill in 2013 it was always in her plans to sell it within a couple of years.Sticking to that masterplan Nolwen found herself looking for an agent to sell the property in early 2015.Nolwen takes up the story. She said: “I did what most people do and invited a few local agents around to give me some valuations. These included Ben from Benjamin Matthews Estate Agents.“Straight away I felt Ben had great knowledge of the local area because he lives here and also that his was a small but very modern, personal operation.“I instructed Ben because he seemed very honest and an estate agent I could trust, which is something you can't say about everyone in the property industry. The trust factor was a big thing for me as selling a property is such a huge decision to make.“Throughout the process Ben's feedback and expert advice were really important and helpful to me.“I felt very much in safe hands with Ben and he went beyond expectations in terms of service. I have pets whose welfare was a concern, and he always ensured I felt relaxed and the property and its full time inhabitants were well taken care of if he was doing viewings while I was out.”Nolwen was buying a property at the same time as selling her flat, and her mortgage company forced her to instruct a solicitor they selected. This meant she ended up with two solicitors which was not ideal for her.She added: “Ben was great at communicating with the solicitors, and the estate agents I bought my new property through.“An unfortunate health event happened to someone in the chain during the process, which put a strain on us all. My buyer was not very flexible, but Ben did his utmost to try and find solutions that worked for all of us and create a win / win situation which he ultimately did.“It may have well all fallen through with an agent not so considerate and dedicated as Ben.”Nolwen described Benjamin Matthews Estate Agents as being 'trustworthy, with excellent service and great communication.'She summed up her experience. “I would definitely recommend Ben over other agents. I believe big companies or nationwide agencies do not offer the same level of service so I'm delighted with my decision to instruct Ben. “Straight away I felt Ben had great knowledge of the local area because he lives here and also that his was a small but very modern, personal operation.